Now there is no need to go to the store to buy a SIM, verification and delivery will be done from home
For SIM card customer verification, the paper will have to be delivered on the online portal, the SIM card will be delivered as soon as the documents are received.
In the Corona era, it will no longer be necessary to go to the outlets of companies to change the mobile SIM or card. Sim customers can complete the verification process for this at home. The government has prepared a draft for this and guidelines will be released soon in this regard. The Ministry of Telecommunications can allow contactless verification for mobile customers.
App and OTP will be verified
Not only will the SIM customer now have verification sitting at home, but the SIM card will be delivered at home. For the SIM card customer verification, the paper will have to be delivered on the online portal, the SIM card will be delivered as soon as the documents are received. According to the new rules, verification of the customers will be done with the help of APP and OTP.
At this time, to get a new SIM, the customer has to go to the company retail outlet and give his ID and address proof. Companies take a picture of the customer at the retail outlet at the same time and put it in the customer acquisition form. After this, after filling the information in the form and giving the OTP, the SIM customer gets the SIM.
The difficulties of telecom companies have also increased due to Corona crisis. Physical outlets are closed due to lockdown. They are not able to work at full capacity. Recharging at the store is decreasing and this is affecting the company’s revenue. Recently, the losses of both Vodafone Idea and Bharti Airtel have increased due to this. Vodafone Idea has said that if the corona crisis continues, the income of the telecom companies will fall further. Telecom companies are under pressure from TRAI to repay the outstanding AGR. In such a situation, more difficulties will arise if the crisis increases. Vodafone Idea had said recently that if TRAI is adamant on its stand on AGR dues, it may have to wind up its business.
